Animo Training

November 30, 2017

About this Lesson

 

Thanks for joining Animo, the community that's driving the on-demand economy!

 

Being a part of Animo is fun and rewarding, but it also comes with responsibility. After this lesson, you'll understand:

  • Your role in making the Animo experience great

  • How to access and drive your Animo

We're so glad you're here - now it's time to get started!

 

Joining the Animo Community

 

You're part of an Animo Community depends on good sharing habits. Do your part!

 

Which of the following practices best describes the requirements of Animo community members?

 

A. No smoking in the Animo car

B. Return your Animo car on time

C. Return your Animo car in better condition than you found it

D. All of the above

 

Answer: All of the above 

 

If you need to cancel your Animo booking, do so before:

 

A. Your booking is set to start

B. 4 hours before your reservation 

 

Answer: 24 hours before your reservation starts 

 

Starting your Animo Reservation

 

So you've made a booking. Now what? Go pick up your Animo car! Use the Animo app to unlock the car. 

 

What's the first thing you do when you arrive at your Animo car?

 

A. Turn your ridesharing or delivery app on and begin your drive

B. Walk around your Animo car and check for damage

 

Answer: Walk around your Animo car and check for damage

 

When should you report damage to Animo Support?

 

A. Report damage BEFORE you begin your shift in order to communicate that the condition happened prior to your booking

B. Report damage once you're in the car and on your way

C. Report damage after your reservation 

 

Answer: Report damage BEFORE you begin your shift in order to communicate that the condition happened prior to your booking so that you're not held liable for the damage. 

 

What's the first thing you do when you unlock your Animo car and get in? 

 

A. Make sure that all necessary documents (insurance card, vehicle registration card, fuel card, and information cards) are all in the car. 

B. Check to make sure that there's more than 1/4 of gas in the tank. 

C. Check to make sure that the car is clean and in driveable condition 

 

Answer: All of the above 

 

What do you do if your Animo car is not clean and/or doesn't have enough gas?

A. Text customer support at (510) 66-ANIMO or email support at support@driveanimo.com 

B. Turn on your ridesharing or delivery app and begin your drive 

 

Answer: A. Text customer support at (510) 66-ANIMO or email support at support@driveanimo.com so that we can see what we can do for you and charge the previous driver a fee. 

 

When does billing begin?

 

A. When you unlock your Animo car 

B. When your booking is scheduled to begin

C. When you click the "Check In" button on the Animo app

 

Answer: When your booking is scheduled to begin 

 

If you got most or all of the answers correct, you're an Animo pro! 

Don't forget, if you have any questions or concerns, don't ever hesitate to reach out by either texting us at (510) 66- ANIMO or email us at support@driveanimo.com.  

 

 

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